Privacy Policy

The information we collect about you

We may collect Personal Information, including Sensitive Data, and other information when you create an account. “Personal Information” means individually identifiable information that would allow us to determine the actual identity of, and contact, a specific living person. Sensitive Data includes information, comments or content (e.g. photographs) that you optionally provide that may reveal your ethnic origin, nationality, religion and/or sexual orientation. By providing Sensitive Data to us, you consent to the collection, use and disclosure of Sensitive Data as permitted by applicable privacy laws. We may also collect your geolocation information with your consent. This information is collected through our mobile application. By using Soulfi, you are authorizing us to gather, parse and retain data related to the provision of our Service. When you provide personal information through our Service, the information may be sent to servers located in Europe and countries around the world.

How we use information we collect

We may use information that we collect about you to: deliver and improve our products and services, and manage our business; manage your account and provide you with customer support; perform research and analysis about your use of, or interest in, our or others’ products, services, or content; communicate with you by email, postal mail, telephone and/or mobile devices about products or services that may be of interest to you from us; develop, display, and track content and advertising tailored to your interests on our Service and other sites, including providing our advertisements to you when you visit other sites; website or mobile application analytics; enforce or exercise any rights in our Terms of Service; and perform functions or services as otherwise described to you at the time of collection.

With whom we share your information

Information Shared with Other Users: When you register as a user of Soulfi, your profile will be viewable by other users of the Service. Other users (and in the case of any sharing features available on Soulfi, the individuals or apps with whom a Soulfi user may choose to share you with) will be able to view information you have provided to us directly such as photos you upload, your name, your age, approximate distance away, and information you have in common with the person viewing your profile, such as career and personal interests. If you use voting buttons to say “yes” to a person, you will be able to chat with that person if they also used the voting buttons to say “yes” to you, i.e., when you have a “match”. If you chat with your match, of course your match will see the content of your chat.

Personal information. We do not share your personal information with others except as indicated in this Privacy Policy or when we inform you and give you an opportunity to opt out of having your personal information shared. We may share personal information with:

Service providers. We may share information, including personal and financial information, with third parties that perform certain services on our behalf. These services may include fulfilling orders, providing customer service and marketing assistance, performing business and sales analysis, ad tracking and analytics, member screenings, supporting our Service functionality, and supporting contests, sweepstakes, surveys and other features offered through our Service. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.

Other Situations. We may disclose your information, including personal information:

In response to a subpoena or similar investigative demand, a court order, or a request for cooperation from a law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us.

When we believe disclosure is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of our company, our users, our employees, or others; to comply with applicable law or cooperate with law enforcement; or to enforce our Terms of Use or other agreements or policies.

In connection with a substantial corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

Data retention

We keep your information only as long as we need it for legitimate business purposes and as permitted by applicable legal requirements. If you close your account, we will retain certain data for analytical purposes and recordkeeping integrity, as well as to prevent fraud, enforce our Terms of Use, take actions we deem necessary to protect the integrity of our Service or our users, or take other actions otherwise permitted by law. In addition, if certain information has already been provided to third parties as described in this Privacy Policy, retention of that information will be subject to those third parties’ policies.

Delete my account

We understand the importance of your privacy and your rights under the General Data Protection Regulation (GDPR). If you wish to delete your personal information from our app, you have the right to do so. To initiate the deletion process, please follow the steps outlined below:

– Open the app and navigate to ‘Settings’.
– Look for the option ‘Delete Account’ or a similar choice.
– Confirm your decision to delete your information when prompted.
– Once confirmed, our system will begin processing your request promptly.

Please note that deleting your information from our app will result in the permanent removal of your personal data from our database. However, certain anonymized and aggregated data may still be retained for analytical purposes, as required by applicable laws and regulations.

Your choice on collection and use of your information

You can choose not to provide us with certain information, but that may result in you being unable to use certain features of our Service because such information may be required in order for you to register as user; purchase products or services; participate in a contest, promotion, survey, or sweepstakes; ask a question; or initiate other transactions.

Our Service may also deliver notifications to your phone or mobile device. You can disable these notifications by changing the settings on your mobile device.

How we protect your personal information

We take security measures to help safeguard your personal information from unauthorized access and disclosure. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information, chats, or other communications will always remain secure. Users should also take care with how they handle and disclose their personal information and should avoid sending personal information through insecure email.

You agree that we may communicate with you electronically regarding security, privacy, and administrative issues, such as security breaches. We may post a notice on our Service if a security breach occurs. We may also send an email to you at the email address you have provided to us. You may have a legal right to receive this notice in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice), please notify us at hello@soulfiapp.com.

Children’s privacy

Although our Service is a general audience Service, we restrict the use of our service to individuals age 18 and above. We do not knowingly collect, maintain, or use personal information from children under the age of 18.

Changes to this Privacy Policy

We will occasionally update this Privacy Policy to reflect changes in the law, our data collection and use practices, the features of our Service, or advances in technology. When we post changes to this Privacy Policy, we will revise the “last updated” date at the top of this Privacy Policy, and you should regularly check for the most recent version, which is the version that applies. If we make any material changes to this Privacy Policy, we may notify you of the changes by reasonable means, which could include notifications through the Services or via email. Please review the changes carefully. Your continued use of the Soulfi following the posting of changes to this policy will mean you consent to and accept those changes. If you do not consent to such changes you can delete your account by following the instructions under Settings.

How to contact us

If you have any questions about this Privacy Policy, please contact us by email hello@soulfiapp.com.